Look Interiors Terms and Conditions

It is important to us that we clarify expectations before an order is agreed. Please take some time to read the following terms and conditions. Should you have any questions or queries regarding them please do not hesitate to contact us.

Consultation – The initial consultation is free of charge within a 20-mile radius of Inverness or in our studio. This initial consultation is usually used to understand and agree the scope of the work, provide design advice and take accurate window measurements to be able to provide bespoke products. Please note that Look Interiors cannot be held responsible for the accuracy of measurements supplied by the client.

Quote – A full quote is provided which details the cost of each item to be provided. Quotes are valid for 30 days.

Deposit – A deposit of 50% of the agreed quote is required to secure your order. Payment can be made by cash, cheque or bank transfer. All orders are unique therefore clients should be aware that this deposit is non-refundable, as it will be used to order supplies specific to your job requirements. On large orders, where work is completed over a number of weeks and the balance to be paid is greater than £3,000, a further stage payment may be requested.

Lead time – Turnaround time is generally around 6 weeks from deposit being received (2-3 weeks for most blinds). However please be aware most products are bespoke, the turnaround time can vary and is dependent on order size and will be directly affected during our busy periods.

Completion – Please note that once your items have been completed, we will contact you to arrange delivery/installation or collection.

Final payment – prior to fitting a written invoice will be provided which details each item, the overall amount of the job, any deposit (including interim payments on larger orders) already received and the final balance to be paid. Final payment is due upon collection or prior to delivery/installation. All goods remain the property of Look Interiors until payment is received in full.

Installation. Where you are having poles or tracks installed, we may require them to be fitted prior to the curtains being made as further measurements may be required.

Where curtains are being fitted to your existing hardware (tracks and poles). It is assumed that the hardware is solid and sound and has no defects. If it is discovered to be otherwise there will be a repair/fixing charge of £30 per hour to put right. If this is not possible replacement with a suitable item will be advised.

If any alterations are made to the area around the window (New windows, Curtain pole moved, window recess tiled, floor covering changed), that mean the curtains or blinds require altering there will be an additional charge. We will not be responsible for the condition of the substrate to receive any installation it will be up to the client to ensure it is fit for purpose. Where items are within the area of installation, we would ask that they be removed beforehand. We will not be responsible for any damage or breakage incurred.

Fabric

Every effort is made to ensure that fabric is a close representation to the fabric swatches in the pattern books. However, if a true and accurate match is essential, we strongly recommend that a ‘stock cutting’ is requested at the time of order.

Fabrics can react in different ways during the process of making soft furnishings meaning that the item is not as expected. This is not the responsibility of Look Interiors.

All fabrics behave in a different manner depending on their composition, Embroideries will cause tension on the base cloth ergo creasing and puckering that cannot be remedied and fabrics of different compositions will also react differently which includes unavoidable creasing and bagging, this is not the responsibility of Look Interiors.

Due to variations in atmospheric conditions such as humidity and temperature, there may be a possibility of shrinkage or relaxation of curtains and bespoke items once fitted. As such conditions are beyond the control of Look Interiors, we are unable to accept any responsibility for the movement of curtains and blinds once installed. However, we do ensure that adequate hems will have been allowed during the making of your curtains to allow for a few cms of alterations, should this be required. The cost of these alterations remains the responsibility of the customer.

Occasionally an unexpected flaw or aspect of a fabric can only been seen once the items have been made. We cannot be held responsible for this.

All fabric companies have a level of tolerance regarding what is a fault and what is a characteristic of the fabric which means we are unable to return a fabric as faulty. This is not the responsibility of Look Interiors.

All fabrics, lining and interlining are subject to damage of when exposed to UV light and can perish quickly. We recommend that a UV filter film is applied to your windows and doors. We are not responsible for the damage to fabrics and linings (however short a period of time) if conditions are such that fabrics will perish.

Linings

Standard linings of ivory coloured cotton sateen, ivory blackout lining and natural pre-shrunk medium weight interlining will be used, unless otherwise requested or stated.

Creasing

All fabrics will crease to some degree; most creases can be removed by hanging and leaving or ironing and/or the application of steam. Linen is particularly susceptible to creasing, this is a characteristic feature not a fault.

Please note that during the making process creasing is unavoidable and it is not possible to remove all creasing.

Pattern placement

Please note that curtains are pattern matched from the bottom up and for blinds from the top down, if you require anything different from this please let us know prior to any work commencing – any changes because of failing to communicate your preferences will be charged at the standard rate of £30 per hour.

Any items that require more than one width of fabric will have joins and seams. Note, all pattern repeats vary, they can be mirrored image, side matched, or half dropped across the width of the fabric. Every effort is made to ensure that the seams are pattern matched but this is not always possible.

It is the client’s responsibility to communicate or confirm any specific requirements in the way fabric is to be used ie side/direction/pattern/etc. Your order will be made up to this specification. We will not be held liable for any issues due to non or miscommunication of specific requirements but any necessary corrective work arising for these reasons will be charged at the standard rate of £30 per hour.

The design and pattern of a fabric cannot be guaranteed to work with the design or pleats of a product. We always try to pleat to pattern or pleat to width where possible. If you DO NOT want this and require a more random pleating placement, please let us know at point of order.

Fabrics do not always have perfect alignment of the design straight and squarely across the width and we cannot guarantee pattern matching or that the fabric once made will behave/move/hang as expected, none is the responsibility of Look Interiors.

For Information

All roman blind head rails are fitted and supplied with child safety features in accordance with EN 13120 guidelines.

You will be made aware of the proper use of roman blind systems with whichever safety devise is installed by the fitter, we will not be liable for any costs incurred in rectifying track or roman problems if they have not been operated correctly (ie gently!)

Blackout lining will not guarantee a total black out of the room and light will show though essential stitching and at the sides and edges of the blinds and sometimes curtains (depending on treatment). Only a cassette blackout blind will give 99%effective blackout of a room.

Standard width fabrics will be centralised and joined either side of a central width.